The whole back office, one login.
FeelEat’s custom web portal gives customers one convenient platform for orders, staff schedules, employee records, voucher requests and event bookings — real-time updates, streamlined operations, one intuitive interface.
Growth had turned the back office into a switchboard.
As FeelEat’s corporate business grew past two hundred clients, the operational load grew with it: orders by email, schedules in spreadsheets, voucher requests by phone, event bookings in whoever’s inbox caught them. Every task worked — and every task needed a human relay in the middle.
The ERP Portal removed the relay: customers and staff manage orders, schedules, records, vouchers and events directly, with real-time updates flowing into FeelEat’s operational spine. Designed for efficiency and flexibility, simple enough that nobody needed training to adopt it.
The portal is now FeelEat’s daily operating system. Orders, schedules, records, vouchers and event bookings live in one place with real-time dashboards over it all — saving staff around twelve hours a week each and cutting sales reconciliation from two days to four hours across 200+ corporate clients.
Manual relay is a tax on growth.
Every order, schedule and voucher passed through a human inbox before it reached the system.
The back office was a switchboard.
Past two hundred corporate clients, every workflow still needed a person in the middle.
- Orders by email — re-keyed by staff into systems the clients never saw.
- Schedules in spreadsheets — versioned by filename, reconciled from memory.
- Vouchers by phone — requests queued in whoever’s inbox caught them.
- Reconciliation marathons — closing sales took two days of cross-checking.
Self-service over one operational spine.
Clients and staff act directly in the portal; every change flows into FeelEat’s ERP in real time.
- Five modules, one login — orders, schedules, records, vouchers and event bookings.
- Real-time sync — every action lands in the operational spine instantly.
- No training needed — adoption by simplicity — the interface explains itself.
- Reconciliation as a report — two days of cross-checking became a four-hour review.
Five workflows, one portal.
Each module replaced an inbox, a spreadsheet, or a phone queue.
Order management
Corporate clients place, adjust and track orders self-service — with operational guardrails built in.
Staff scheduling
Shift plans managed in the portal with real-time updates to the people they affect.
Employee records
One current, access-controlled record per employee — no parallel spreadsheet versions.
Voucher requests
Requests, approvals and issuance flowing through the system with a full audit trail.
Event bookings
Catering and event reservations handled end-to-end — from request to confirmation to billing.
Real-time ops dashboards
Operations sees demand, schedules and bookings live — planning against today, not last week.
Removing the relay, module by module.
Four phases, with the staff who live in it shaping every screen.
Conceptualisation
Audited every back-office relay — who re-keys what, from where, into which system.
Design
Module-by-module UX designed with the staff who would use it daily.
Development
The portal over FeelEat’s ERP spine — five modules with real-time updates.
Deployment
Phased module rollout to 200+ corporate clients without a service pause.
What kept us up at night.
The problems that decided whether the product worked at all.
Replacing habits, not just tools
Clients had ordered by email for years. The portal had to beat the habit — fewer clicks than writing the email it replaced.
One spine, many consumers
Orders, payroll, vouchers and events all touch the same ERP records. Real-time sync without race conditions was the engineering centre of the project.
Permissions that mirror the org
200+ corporate clients, each with their own staff roles and approval chains, expressed in one permission model.
Tech stack.
One spine under orders, staff and billing.
Numbers the owners watch.
The portal gave hours back to every team it touched — every single week.
Manual relay work eliminated across the operations team.
Month-end reconciliation collapsed from days of archaeology to an afternoon.
The portal scales the back office without scaling the headcount.
“We replaced four spreadsheets and two off-the-shelf tools with what CODT built. The team trusts the system, finance trusts the numbers — and I sleep better.”
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