AI agent development services with a person in the loop.
We build AI agents that work inside your business. One calls a new lead back within 30 seconds. Others read and file documents, or answer customers from your own data. A person stays in charge of what the agents may do. Our AI agent development services run on the same stack as LeadTrack AI, which has handled more than 100,000 live calls.
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What our AI agent development services cover
CODT Technologies builds AI agents that call, read, answer and file: voice agents on the phone, workflow agents for documents and tickets, and assistants that answer from your own data. An agent ships with a human checkpoint, a full action log, test suites and a 30-day warranty. The engineering team sits in Gurugram.
What an agent can do for you
An agent gets one role and one number that shows whether it works. We build only what that role needs.
Voice agents
They call the list you upload, inside your calling window, book the meeting in your calendar, and retry when nobody picks up. Qualified leads go to a person, with the call context attached.
Workflow agents
Document intake, claims checks, order processing, follow-ups. One job, start to finish.
Assistants that answer from your data
Support and knowledge agents that answer from your own files and show which document the answer came from.
Wired into your systems
CRM, ERP, ticketing. Through your APIs and MCP (the Model Context Protocol), with the same permissions a person would have. Changes are logged.
Tests and guardrails
Allowed actions only. Limits on steps and spend. A test suite that runs whenever something changes, so the agent stays on script while the models underneath it change.
How we build an agent: four stages, a person decides at all four
We widen what the agent may do only as it proves itself. Like a new hire.
- Stage 01
Define the job
One role, clear inputs, one measurable result. We write down what the agent is for and the number that says it works, before any code.
Real screenLeadTrack AI: a workflow is one job. Outbound or inbound calls, then the flow: New lead → AI call → Appointment → Log result. - Stage 02
A person in the loop
The first weeks run supervised: a person reads the real transcripts and decides, step by step, what the agent may do on its own.
Real screenCall records and transcripts in one place, with a status per call, so your team can read what was said. - Stage 03
Measure and fix
Tests run after any change. We chase the runs that failed, fix the cause, and turn them into new test cases.
Real screenNo answer? The AI retries after an interval you set, and calls only inside the calling window and time zone you set. - Stage 04
Widen autonomy
Approved kinds of actions run on their own. Sensitive ones keep an approval gate. The log stays complete.
Real screenMeetings the agent booked straight into the customer's calendar (Cal.com), with their status.
Your product could be the next case on this page.
Start with a free 4-hour workshopWhat LeadTrack AI gets from it
Results in production on LeadTrack AI, a multi-tenant platform CODT Technologies built. Clients run their own agent, voice and script.
Read the LeadTrack AI case- Time to first callwithin 30 seconds
- Calls automated100,000+
- Qualified-lead conversion+38%
When you should not buy this
Some of the people who call us don't need an agent. These are the usual cases.
- Your callers only need a menu. Opening hours, press 1 for sales. A scripted phone menu does that for less, and it never improvises.
- You get a handful of leads a day. One person can call them all back. Do that first.
- Nobody on your side can read transcripts in the first weeks. The supervised phase is the method, and we don't skip it.
- The answer must always be exact, like a price or a legal clause. Keep those in a script, where they cannot drift.
How we price an AI agent
It starts with a free 4-hour workshop on your calls, your systems and your hand-off rules. A written scope and a quote follow within 3 working days.
- AI voice agent, v1
- A production voice agent on the stack behind LeadTrack AI: telephony, qualification logic and hand-off to a person.
- Team
- AI engineer + backend
- Duration
- 10–20 weeks
If the calls or the integrations are still unclear, a paid discovery sprint of 1–2 weeks comes first, credited in full against the build.
The v1 build is fixed-price. After launch you choose: a support plan, or a dedicated team that keeps improving the agent.
30 days covered, then a plan if you want one
For 30 days after go-live we fix bugs on our side for free. After that you can take a support plan: Essential with 15 hours a month, or Standard with 30 hours and a 4-hour response on critical issues. We agree the plan before you sign, so it is already in the quote.
The agent runs 24/7. People answer in the plan's hours.
Working on something similar?
Get your exact number — free 4-hour workshopWhat we build with.
Orchestration, telephony and evaluation tools, picked because they hold up when calls run all day.
Disciplines we combine.
AI / ML Solutions
Vision, language and prediction models shipped to production and measured against a business metric.
SaaS App Development
Multi-tenant platforms with billing, RBAC and analytics — built to scale from first user to millions.
Custom Product Development
Engineering for the workflows no off-the-shelf tool will ever fit — owned entirely by you.
Questions buyers of AI agents ask us
Short answers from the people who build them.
Put it in a brief. A senior engineer reads it and replies within one business day.
How do you stop an agent from going off-script?
The agent may only use actions from a list we agree with you. Sensitive actions wait for a person to approve them. And a test suite runs whenever a prompt or a model changes. Runs are logged, so you can see what the agent did and why.
Can agents work inside our existing systems?
Yes. We connect through your APIs and the Model Context Protocol (MCP), so the agent reads and writes in your CRM, ERP or ticketing tool with the same permissions a person would have.
Voice agents sound robotic. Do yours?
Today's speech models hold a natural conversation, you can interrupt them, and they answer in under a second. Ours have run more than 100,000 live calls. Before you commit, we play you unscripted recordings from that traffic.
What happens when the agent gets stuck?
It hands over. An agent we ship has a set plan for failure: pass the task to a person with the full context, put it in a queue for review, or undo the task. It never fails quietly.
How long does an agent take to build?
A customer-facing agent with several tools, approval steps and monitoring takes 10–20 weeks. If the scope is still open, a one- to two-week paid discovery sprint runs first, and its full cost is credited against the build.
One agent or several: when do you split the work?
We start with one agent and a short list of things it may do. More agents means more hand-offs and more places where something can go wrong. We split the work into a planner, a doer and a checker only in three cases. The task is too big for one agent to hold in view at once. The parts need different tools or models. Or one agent's result must be checked before the next one acts.
How do you stop an agent from running in circles or spending too much?
Hard limits: a maximum number of steps, and a spending cap per task, enforced where the agent runs. If the agent repeats the same action with the same input, that is caught too. When a limit is hit, the agent stops and hands over to a person. We use LangGraph or Temporal for this: the run is saved at every step and can continue later without starting over.
How do you test an agent before it touches your live systems?
First in a safe copy: the agent works against practice versions of your tools, with written test cases for the normal situations and the failures we already know. Then we replay real past calls, with names removed, while the agent only watches and suggests. The tests run before any release, and a change that makes safety or the success rate worse does not go out.
Have a workflow an agent
should own?
Describe the job: qualifying, triaging, answering, processing. We reply within one business day and tell you plainly whether an agent can do it.